Noury Support

1. Contact us

Noury support runs over email. We normally reply within 1–2 business days, in English or Chinese.

To help us resolve things faster, please include

• Your device model and iOS version, for example iPhone 15 Pro on iOS 18.5
• Your Noury version (Profile → Help & About → About Noury)
• Your Support ID, which you can copy from Profile → Help & About → Support ID. This matters most for membership and purchase issues
• The exact steps that led to the problem, and what you expected instead
• A screenshot or screen recording, if that's convenient

If the issue is about a specific meal, attaching that meal photo makes it much easier for us to reproduce.

2. Logging and recognition

The AI result doesn't look right. What can I do?

AI results are estimates based on a photo or a description, so lighting, camera angle, plate size, and cooking method all affect them. On the result screen you can edit food names, portions, and nutrition values, remove items that don't belong, and add anything that was missed. What you save is what gets logged.

If you're sharing the meal, set the number of people on the result screen and Noury will split the intake accordingly.

I've used up my AI recognitions.

The free tier includes a one-time allowance of AI recognitions that does not refill. With Noury Pro you get 10 AI recognitions per day, resetting the next day.

Manual logging is always free and unlimited, and re-logging a saved favorite doesn't use any AI allowance.

Does Noury work offline?

You can view and edit existing entries, add food manually, log your weight, and use favorites. AI photo and text recognition needs a network connection.

How do I save meals I eat often?

Tap the favorite icon on the recognition result or meal detail screen. After that, open the “+” button on the home screen and pick it from Favorites to log the same meal in one tap. Identical meals are deduplicated automatically.

Can I log a meal from a previous day?

Yes. Change the date and time on the entry detail screen, or switch to that day on the home screen before adding the entry.

3. Health, widgets, and reminders

How do I connect Apple Health?

Go to Profile → Data & Connections → Apple Health and grant access. If you declined before, re-enable the permissions in iOS Settings → Privacy & Security → Health → Noury.

Noury reads weight, steps, active energy, and workouts for activity tuning and stats. It only writes weight back to Health when you explicitly save a weight entry.

I granted access but no activity data appears.

Check that the Health app actually has data for that period from a source such as your iPhone's step counter or an Apple Watch, that every Noury toggle is on in the system Health permission screen, then pull to refresh the Noury home screen. iOS sometimes delays syncing, so waiting a moment usually resolves it.

How do I add a widget?

Touch and hold an empty area of your Home Screen, tap “+” in the top-left corner, search for Noury, and pick a widget. Today Nutrition, Weight Quick Entry, and Quick Capture are available on the free tier; Today's Focus and Favorite Quick Log are part of Noury Pro.

iOS controls how often widgets refresh, so a few minutes of delay is normal. If a widget stays stale, open the app once, or remove and re-add the widget.

I'm not receiving meal or weekly report reminders.

Make sure notifications are allowed in iOS Settings → Notifications → Noury, and check whether a Focus mode is active. The weekly report reminder arrives Monday at 8:00 AM when you have entries that week; the related switches live under Profile → Logging & Reminders.

4. Subscription and purchases

What's included in Noury Pro?

• 10 AI recognitions per day, reset daily
• Energy Balance, which calibrates your targets from roughly four weeks of intake, weight, and activity
• Causes and suggested actions in your weekly report
• Trends and custom targets for your focus metrics
• iCloud backup and sync across devices
• The Today's Focus and Favorite Quick Log widgets

Manual logging, activity tuning, basic weekly reports, core trends, and all of your raw data stay free forever.

How do I manage or cancel my subscription?

Noury Pro is an auto-renewable subscription managed by Apple. Open iOS Settings → tap your Apple Account at the top → Subscriptions → Noury to change plans or turn off auto-renewal. You keep access until the end of the current period.

Subscriptions renew automatically within 24 hours before the end of the current period, so cancel before that window.

I paid, but Pro isn't active.

First tap Restore Purchases on the Profile → Noury Pro screen, and confirm you're signed in with the same Apple Account you purchased with. If it still isn't active, email us your Support ID along with Apple's purchase receipt and we'll sort it out.

I switched to a new iPhone. Do I still have Pro?

Sign in with the same Apple Account, open Noury, and tap Restore Purchases. Note that while your membership will return, meal entries live on the device: they only come back if you had iCloud sync enabled beforehand.

Can I get a refund?

All payments are processed by Apple, so refunds go through Apple as well. Submit a request at reportaproblem.apple.com; the decision is Apple's. If the refund is related to a problem with the app, we'd appreciate hearing about it so we can fix it.

5. Data, sync, and privacy

Where is my data stored?

Meal entries, weight, favorites, and your profile stay on your device by default. Noury has no account system, does not sell personal data, and does not use health data for advertising.

What gets uploaded for AI recognition?

Only the meal photo or food description you actively submit, and only to produce a nutrition estimate. Apple Health data is never sent to the AI service.

How do I sync between devices?

Turn on iCloud sync, part of Noury Pro, and your meal entries, favorites, weekly reports, and settings sync through your own private iCloud database. Make sure each device is signed in to the same Apple Account with iCloud enabled for Noury.

How do I delete my data?

Deleting the app removes the local data on that device. If you used iCloud sync, first turn it off and delete the cloud data under Profile → Data & Connections → iCloud Sync, then uninstall. Weight entries written to Apple Health must be deleted separately in the Health app.

If you'd like us to remove related records on our side, email us with your Support ID.

More on privacy

See the full Privacy Policy and Terms of Service.

6. System and languages

Noury requires iOS 18.0 or later and supports English, Simplified Chinese, and Traditional Chinese. You can set the app language independently of your system language under Profile → Display → App Language. Light and dark appearance are both supported.

7. Disclaimer